FAQs

Login Issues

If you are not able to log in, the next solution is to reset your password.
 1. Click on "Forgot your password"
 2. Next, enter your username, press submit.
 3. Enter the email that is attached to your account and click "Get Password". An automated email will be sent to your email address.

If you do not remember your username, please contact info@mercury-forex.com

Opening an Account

There are two steps to opening an account with Mercury Forex.
 • First, complete the application and submit your supporting documentation (required documentation may vary based on the details of your application).
 • Second, fund your account. (The minimum to open an account is 1,000 USD)

Software Download

Please download the software from here.

Time Zone Issue

Since the exchange rate does not move the time zone in which the market is closed, it will be not possible to be able to dealings. Until 5:00 the morning of 6:00 to Saturday Monday morning, until 6:00 the morning of 7:00 to Saturday Monday morning will be tradable time and is the winter time and is the daylight saving time.

Please feel free to contact us if you have concerns or questions other than above.